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Privacy Policy

The Ottawa Center for the Arts (the "Center," "we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal information of our patrons, donors, volunteers, artists, and website visitors. This Privacy Policy describes how we collect, use, and disclose the personal information you provide to us when you use our website, purchase tickets, subscribe to our newsletter, or otherwise interact with the Center.

Effective Date: October 1, 2025

Last Updated: October 1, 2025

1. What is Personal Information?

Personal Information is any information about an identifiable individual. This may include, but is not limited to:

  • Name, address, telephone number, and email address.

  • Credit card or other payment information when making a purchase or donation.

  • Ticket and subscription history.

  • Donation history.

  • Survey responses and feedback.

  • Website usage and technical information (e.g., IP address, device type).

2. Collection and Use of Personal Information

We collect personal information to enhance your experience with the Center and to support our mission. We will only collect, use, and disclose your information for the purposes for which it was collected, unless we obtain your further consent or as required by law.

Where We Collect It

Type of Information Collected

Primary Purpose of Collection

Ticket Purchases/Event Registration

Name, address, phone, email, payment details.

To process your transaction, send confirmation and event updates, and manage the event.

Newsletter/Email Sign-up

Name, email address.

To send you updates, event announcements, and promotional materials for the Center.

Donation Forms

Name, address, phone, email, payment details, donation history.

To process the donation, issue tax receipts, and acknowledge your support.

Contact and Feedback Forms

Name, email, and content of your message.

To respond to your inquiry and communicate with you.

Website Browsing (Automatically Collected)

IP address, browser type, pages visited, time spent on site, and demographic data.

To analyze website traffic, improve user experience, and track the effectiveness of our marketing efforts.

3. Consent

Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where required or permitted by law.

  • Express Consent: We will seek your clear, explicit consent when you sign up for our newsletter, purchase a ticket, or make a donation.

  • Implied Consent: Your consent is generally implied when you provide personal information that is necessary for a transaction or request (e.g., providing your address to receive a tax receipt).

  • Withdrawing Consent: You may withdraw your consent to the use of your personal information at any time, subject to legal or contractual restrictions. For marketing and communications, you can always opt-out by clicking the "Unsubscribe" link in any email.

4. Disclosure and Sharing of Personal Information

The Center will not sell, rent, or trade your personal information with other organizations. We may disclose your information only in the following circumstances:

  • Service Providers (Third-Party Vendors): We share information with trusted third-party companies that perform services on our behalf, such as:

    • Ticketing Platforms: To process event registrations and sales.

    • Payment Processors: To securely handle payment transactions.

    • Email Marketing Services: To manage our newsletter and communications.

    • Website Analytics Providers (e.g., Google Analytics): To analyze website usage (this data is usually anonymized or aggregated).

    • These service providers are given only the information necessary to perform their designated functions and are obligated to protect your information.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

5. Website Technology (Cookies and Tracking)

Our website uses cookies and similar tracking technologies to function effectively and to provide a better user experience.

  • What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

  • How We Use Them: We use cookies to remember your preferences (e.g., language), track website traffic and usage patterns, and measure the effectiveness of our advertising campaigns.

  • Your Choices: You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some parts of the Center's website may not function properly.

6. Security and Retention

  • Security: We use appropriate physical, electronic, and administrative safeguards to protect your personal information against loss, theft, and unauthorized access. All payment information is handled by secure, PCI-compliant third-party processors and is not stored directly on our servers.

  • Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., retaining financial records for tax purposes).

7. Access and Accuracy

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please submit a written request to the Privacy Officer identified below.

8. Links to Other Websites

Our website may contain links to other websites, such as those of partnering organizations, artists, or external ticketing agents. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Our Privacy Officer

The individual accountable for ensuring the Center's compliance with this policy is our designated Privacy Officer. If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact:


Privacy Officer
Ottawa Center for the Arts
Email: info@ottawaartscenter.org]
Mailing Address:

P.O. Box 2335

Ottawa, IL 61350, USA

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically.

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